At VINTORYU, we want you to feel completely confident with your purchase. If for any reason you are not satisfied with your items, we are here to assist you with returns or exchanges.

Eligibility for Return/Exchange:

• Returns are accepted within 7 days from the date of purchase.

• Items must be unused, unworn, and in their original condition with all tags still attached.

• Must be returned in their original, undamaged packaging.

• Items purchased during sales or promotional events may have different return policies, which will be outlined at the time of purchase.

How to Return/Exchange:

• Reach out to our customer service team at [email protected] to request a return or exchange.

• Please include your order number and the reason for the return or exchange.

• Once your return is approved, you will receive further instructions on how to proceed.

Refunds:

• After receiving and inspecting the returned items, we will process your refund within 7 days.

• Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable.

Exchanges:

• If you wish to exchange an item for a different size or color, we will send out the new item once the returned item is received and processed.